Service Level Agreement

Cali-Web.com’s Service Level Agreement covers server hardware & operating systems, power, bandwidth, support, & networking.

Under this Service Level Agreement Cali-Web.com will provide:

• 99.999% uptime guarantee on all web hosting and web hosting reseller accounts each calendar year.

Included in this guarantee is our promise of reliable power and facilities, reliable bandwidth and connectivity, reliable hardware and equipment support & replacements when needed, and reliable and responsive customer service.

• Hardware Replacement – Cali-Web.com stocks a large variety of server hardware to ensure that emergency replacement happen in a timely manner. Hardware replacements are guaranteed within 2 hours, but generally happen between 5 and 20 minutes.

Should Cali-Web.com not be able to provide the services guaranteed by this SLA, the following service credits will be issued:

• 1 or More Days Downtime = 1 Day Credit
• 4 or More Days Downtime = 1 Week Credit

To be eligible for SLA related credits, please open a case through your online account manager and provide details of the situation.

All Back-Ups of your websites are YOUR responsibility!!!

Please keep a current back-up of your website and files at ALL times!

Current Uptime Status as monitored by internetseer.com:

Monitoring stats for: http://www.cali-web.com/  100.0%   Day Mon Tue Wed Thu Fri Sat Sun Weekly Total Date 12/17 12/18 12/19 12/20 12/21 12/22 12/23 Outages 0 0 0 0 0 0 0 0 Time on error 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 % Uptime 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 Connect time 0.13 0.12 0.12 0.13 0.17 0.14 0.13 0.14 Outages- number of times we were unable to access this URL Time on Error- the total time this URL was not available (hr:min) % Uptime- the percentage this URL was available for the day Connect Time- the average time in seconds to connect to this URL