» SLA
1-Year Free Web Hosting with any Web Design purchase!
Free Domain Name Registration with Web Design purchase of 6-pages or more!
Service Level Agreement
Cali-Web.com’s Service Level Agreement covers server hardware & operating systems, power, bandwidth, support, & networking.
Under this Service Level Agreement Cali-Web.com will provide:
- 99.999% uptime guarantee on all web hosting and web hosting reseller accounts each calendar year.
Included in this guarantee is our promise of reliable power and facilities, reliable bandwidth and connectivity, reliable hardware and equipment support & replacements when needed, and reliable and responsive customer service.
- Hardware Replacement – Cali-Web.com stocks a large variety of server hardware to ensure that emergency replacement happen in a timely manner. Hardware replacements are guaranteed within 2 hours, but generally happen between 5 and 20 minutes.
Should Cali-Web.com not be able to provide the services guaranteed by this SLA, the following service credits will be issued:
- 1 or More Days Downtime = 1 Day Credit
- 4 or More Days Downtime = 1 Week Credit
To be eligible for SLA related credits, please open a case through your online account manager and provide details of the situation.
All Back-Ups of your websites are YOUR responsibility!!!
Please keep a current back-up of your website and files at ALL times!
Current Uptime Status as monitored by internetseer.com:
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

